Since the implementation of MobileTrack Pro, Abbey Flyers can now effectively monitor the distribution of its leaflets and ensure all jobs are being carried out correctly; this has increased workforce productivity noticeably.
David Topham, Managing Director at Abbey Flyers has recognised a significant reduction in the number of customer complaints since implementing Crystal Ball:
“Since having Crystal Ball we have had very few reports of non-delivery, as a result we have seen a significant decrease in customer complaint rates.”
David also believes he has noticed an increase in the quality of customer service his business now offers:
“Having Crystal Ball has improved our customer service; we have had occasions where customers are concerned their leaflets have not been delivered. With MobileTrack Pro we can now send ‘snail trail’ reports to our customers to show exactly when deliveries were made and on which roads. We also now have the ability to show our customers where the distributors are in real time if they wish to see this. Since implementing Crystal Ball, our client base has grown and I believe that Crystal Ball has played a significant part in our success.”