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How to monitor text messages with Mobile Monitor

Posted by: Adam Casey

Date: 12-Oct-2011 16:36:00

One area of mobile phone tracking we frequently receive questions about is, how to monitor text messages? These enquiries vary from HR departments concerned with the Equalities Act to Professionals who bill by the hour for consultancy services wanting to get a clearer understanding of how much time their clients are using.

In this blog post we'll take you through the process of monitoring your mobile with Crystal Ball's Mobile Monitor system, which tracks all text message activity made to and from a tracked handset as well as logging the full content of those messages.

What do you require to monitor text messages on a mobile?

1. A Crystal Ball supported mobile phone handset 

2. A data service as part of your mobile phone contract.  

3. Our mobile monitor software installed and running on the handset.

(Don't have Mobile Monitor? Check out our free 30 day trial)

So once you have these three things in place you're ready to track text messages to and from your mobile phone.

How does Mobile Monitor collect the data?

The application sits on a users handset and monitors all text message activity and passes that information via GPRS to the Crystal Ball system in real time.

What does the text message monitoring reports look like?

Once you've received some text messages you'll be able to login to Crystal Ball's online software to run text log report to see how many text messages has been sent, who sent them and what was said in those messages.

Below is an example report: 

An example log sheet text messages that have been tracked using Crystal Balls Mobile Tracking App.

If you can track text messages, can you also track mobile phone calls?

Yes, as well as monitoring text messages Mobile Monitor gives you the ability to monitor (in real time) all inbound and outbound calls made to the handset. The information is passed across to the crystal ball system at the end of the call. It also reports on any missed calls. Ideal if you can't wait until the end of the month to have your mobile company to send you your itemised billing.


Benefits of mobile phone monitoring:

  • Increase your accountability
  • Track your own productivity
  • Reduce non-business related call costs
  • Improve driver behaviour (alerts sent when users takes/makes calls while not in hands free mode)
  • Monitor equality in the workplace

So that's "How to monitor text messages with Mobile Monitor" answered.
We hope you found this post useful, however if you still have any further questions that went unanswered, please do post it below and we'll get back to you asap... 

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Adam Casey

Written by Adam Casey

Adam is part of the Digital Marketing Team at Crystal Ball. He frequently blogs about the latest news and tips for running a productive and efficient mobile workforce.

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