Our Field Service Management App suite is a set of 3 apps that help businesses running a mobile workforce to optimize their processes and improve customer service. These solutions are 3 separate apps comprising of MobileGeoTag, MobileNFC and MobileMonitor. Features & Benefits include:
Crystal Ball's Field Service Apps give you the data you need to fix issues on site faster, keep your customers and back office teams updated in real-time, plus save time and money documenting your progress as it happens.
Save time and administrative burden with signature capture and recording photographic evidence - live & on location
Support duties associated with location visits / inspections, deliveries, maintenance work, barriers to entry, insurance claims, equipment / assets conditions, or occupancy of premises.
Collect signatures as possible receipt / collection of goods, or as authorisation / confirmation of inspections / claims.
Can be used to record asset’s condition on-site and the data added to maintenance records for hire equipment.
Crystal Ball’s MobileNFC adds powerful functionality to our MobileTrack Lite, Pro, and MobileLWP solutions, using the smartphone’s near field communication (NFC) technology to automate routine processes for field based personnel.
NFC tags positioned around the internal layout of a building provide accurate location updates of personnel when a tag is tapped
automatically activates routine welfare check-ins with MobileLWP, and activates MobileGeoTag automatically on location
adding MobileNFC to MobileGeoTag allows companies to tag the location of assets and record photographic evidence in-situ for their current condition and surroundings.
real-time business intelligence on company smartphones allows management to assess productivity of mobile workforces, and react immediately to ensure all targets are met and calls correctly prioritised.
full visibility of call activity by employees away from the office ensures targets and SLAs are achieved.
call duration data can be used for time billing against calls to specific numbers / clients.
quickly identify and act against unnecessary phone calls to business / private numbers, internationally dialed, and premium 08 numbers.
MobileGeoTag*, MobileNFC*, & MobileMonitor
Proof of Delivery Signature Capture
Photos - Location, Time & Date tagged
Asset Management - Location, Time, Date tagged
Time & Attendance Tags
Check-Point NFC Tags
Lone Worker Welfare Tags
Real Time Call activity reports
Real Time SMS activity reports
Receive Alerts based on Call Duration, Numbers Called, SMS Content sent/received
Android 2.0+, Blackberry v5-7.1, Symbian s60 (3 & 5), Windows Phone v6.1 and 6.5 Professional
*Mobile GeoTag & Mobile NFC apps are available on handsets running Android 2.0+