Why Do I Need Field Service Apps?

Bridging the Mobile Workforce Communication Gap

Our Field Service Management App suite is a set of 3 apps that help businesses running a mobile workforce to optimize their processes and improve customer service. These solutions are 3 separate apps comprising of MobileGeoTag, MobileNFC and MobileMonitor. Features & Benefits include:

  • Real-Time, Location, Time, & Date stamped images captured on the handset
  • Digital Signature Capture on the handset for Proof of Delivery
  • NFC Check-in for time and attendance on site 
  • Real-time monitoring of all inbound, outbound mobile call and SMS activity

Simplify business processes with NFC

Crystal Ball's Field Service Apps give you the data you need to fix issues on site faster, keep your customers and back office teams updated in real-time, plus save time and money documenting your progress as it happens.

  • Automate Lone Worker welfare sessions
  • Simple check-in for fast and easy time and attendance
  • Ask employees to perform tasks once they have tapped an NFC tag

For a full list of features download our
Field Service Solutions Brochure

 


How does MobileGeoTag work?

Real-time image & signature capture

Save time and administrative burden with signature capture and recording photographic evidence - live & on location

Photographic evidence for audit trails

Support duties associated with location visits / inspections, deliveries, maintenance work, barriers to entry, insurance claims, equipment / assets conditions, or occupancy of premises.

Signature capture to support audit
trails

Collect signatures as possible receipt / collection of goods, or as authorisation / confirmation of inspections / claims. 

Mobile asset management tool

Can be used to record asset’s condition on-site and the data added to maintenance records for hire equipment. 


How does MobileNFC Work?

One tap, multiple benefits

Crystal Ball’s MobileNFC adds powerful functionality to our MobileTrack Lite, Pro, and MobileLWP solutions, using the smartphone’s near field communication (NFC) technology to automate routine processes for field based personnel.

Pin-point accurate location data inside buildings

NFC tags positioned around the internal layout of a building provide accurate location updates of personnel when a tag is tapped 

Automates functionality on mobile solutions

automatically activates routine welfare check-ins with MobileLWP, and activates MobileGeoTag automatically on location 

Tag locations of company asset

adding MobileNFC to MobileGeoTag allows companies to tag the location of assets and record photographic evidence in-situ for their current condition and surroundings. 


How does MobileMonitor Work?

Monitor Mobile Phone Activity in Real-time

real-time business intelligence on company smartphones allows management to assess productivity of mobile workforces, and react immediately to ensure all targets are met and calls correctly prioritised.

Greater control

full visibility of call activity by employees away from the office ensures targets and SLAs are achieved. 

Automate your billing

call duration data can be used for time billing against calls to specific numbers / clients. 

Lower mobile bills

quickly identify and act against unnecessary phone calls to business / private numbers, internationally dialed, and premium 08 numbers. 

Field Service Management Apps Compared

MobileGeoTag*, MobileNFC*, & MobileMonitor

mobilegeotag

 

Proof of Delivery Signature Capture

Photos - Location, Time & Date tagged

Asset Management - Location, Time, Date tagged 

mobileNFC

 

Time & Attendance Tags

Check-Point NFC Tags

Lone Worker Welfare Tags 

Question Tags

GeoTag Tags 

mobilemonitor

 

Real Time Call activity reports 

Real Time SMS activity reports

Receive Alerts based on Call Duration, Numbers Called, SMS Content sent/received 


Compatible with the following Mobile Operating Systems

mobileosicons 

Android 2.0+, Blackberry v5-7.1, Symbian s60 (3 & 5), Windows Phone v6.1 and 6.5 Professional
*Mobile GeoTag & Mobile NFC apps are available on handsets running Android 2.0+

Field Service Management App FAQs

Geotagging is the technical term of having your location, time and date information attached or tagged onto the following digital content: a photograph, digital signature, check-in updated or text note taken on a smartphone. 
NFC or Near Field Communication is a form of communication that takes place between a NFC reader and an NFC tag. Most modern smart phones have NFC technology built in which allows Crystal Ball to build features into the system such as indoor check-ins for time and attendance and to initiate our lone worker welfare monitoring sessions.
Yes our mobile monitor app allows you to see in real-time both the inbound and outbound telephone number activity, the length of calls, missed calls, date and time of the calls. You can also make us of Alerts in order to be notified when for example calls are missed or premium rate numbers are called.

Get started from just £4 per handset per month

MobileNFC

  • Mobile App - Included
  • System Users - Unlimited
  • Phone Support - Included
  • Email Support - Included

£4 per month / per handset

MobileGeoTag

  • Mobile App - Included
  • System Users - Unlimited
  • Phone Support - Included
  • Email Support - Included

£4 per month / per handset

MobileMonitor

  • Mobile App - Included
  • System Users - Unlimited
  • Phone Support - Included
  • Email Support - Included

£4 per month / per handset

Read how our Customers are benefiting from our Field Service Management Apps

Prosec Security

Medium

I would recommend Crystal Ball as a viable cost-cutting measure to similar businesses.

Matthew Jones - Control Room Manager

The Co-Operative Funeralcare

Enterprise

 “Crystal Ball has offered a tailored solution which is easy and straight forward to use.”

Darryl Smith - General Manager