Since the implementation of Crystal Ball’s FleetTracker, Trojan Crates has seen significant reductions in its annual vehicle costs.
Kevin Morrison, Operations Director at Trojan Crates, is very impressed with the savings he has seen:
“Since introducing Crystal Ball, the company has saved a total of 3,822 litres of fuel across a 12 month period. This equates to £4,777.50. I believe better driving standards have contributed to these savings, since the trackers have been fitted I have noticed an overall improvement in driver behaviour.”
The cost savings for the business do not stop there, as Kevin explains:
“The reports I am getting at the moment for the end-of-year financials would suggest there has been a reduction in repair costs. I would suggest this is most probably due to less wear and tear on the vehicles as a result of having Crystal Ball.”
Employing FleetTracker has also smoothed out internal procedures by providing the company with an efficient and reliable customer service tool.
Kevin Morrison comments:
“Crystal Ball is a great customer service tool. Two of our vehicles are in constant use out on deliveries, and therefore it is very handy for our production managers to have visibility of where the guys are. We can now efficiently inform customers of ETA’s, something which could not be achieved before implementing Crystal Ball.”
Crystal Ball has also been beneficial in resolving disputes, snail-trail location data can now be utilised, if necessary, to resolve claims against drivers. Kevin adds:
“We had an incident recently whereby a member of the public made a complaint against one of our drivers. Using Crystal Ball we were able to understand where he was at that time, and the nature of his driving, which did not match the complaint. If we did not have this data the driver may have been falsely accused and wrongly disciplined for an offence he did not commit.”