After making the decision to discontinue with its existing tracking supplier, Diamond Freight implemented Crystal Ball’s FleetTracker solution in October 2015, an established and fully comprehensive fleet tracking system.
“We were so impressed with the Crystal Ball solution that we cancelled all the meetings we had lined up with other suppliers and decided to install FleetTracker across our entire fleet,” says Andy Fowell.
FleetTracker provides Diamond Freight with all the essential functionality they required.
Displayed on a large screen and each individual desktop within the control room, FleetTracker provides management with live locations of their vehicles on a detailed mapping system ensuring full visibility of their workforce.
Crystal Ball’s extensive reporting suite enables company administrators to access reports as and when required. This includes a key reporting tool: the timesheet reports, which are scheduled and delivered by email to the relevant managers. This is useful for ensuring drivers are working the hours they report.
Using ‘geofences’, virtual geographic boundaries created around specific locations, management is now alerted when a driver arrives at a customer location. Andy comments:
“We have found the geofence feature to be very useful; this is not something the previous tracking system could offer. We are now alerted when a driver has entered or exited a customer’s premises. This has proved useful in knowing when a driver has arrived at a customer location and when they will next be available.”
FleetTracker’s journey history ‘snail-trail’ data allows administrators to replay a specific journey. This feature has recently proved very useful in resolving a customer query, as Andy explains:
“We experienced an issue a couple of weeks ago. A customer rang us to tell us we hadn’t delivered some goods, and that the driver had not arrived at the site. Thankfully, we could access the driver’s journey history for that particular day and share with the customer the data which shows the vehicle arriving at the site. This resolved the issue immediately. However, without Crystal Ball this may not have been as simple to resolve.”