After considering various other solutions, RSL implemented Crystal Ball’s FleetTracker, MobileTrack Pro and MobileLWP in May 2012. RSL selected Crystal Ball because it is the only provider to offer combined solutions that operate on a single platform. RSL now have a complete workforce management tool that addresses the business’ challenges.
The integration of FleetTracker and MobileTrack Pro provides RSL with real time visibility of the engineers’ locations both on foot and when travelling in vehicles, and the “nearest to postcode” functionality provides details of the distance an engineer is from a specific unit.
The system also provides scheduled weekly timesheets which enables the company to track employees’ working hours and ensure it is not in breach of The Working Time Directive legislation.
Additionally, FleetTracker enables RSL to create Geofences around its kiosks. This particular functionality allows management to highlight an area around each kiosk on a map, and then management are alerted when an engineer enters or exits this area. This information is stored on the Crystal Ball system and used for time and attendance reporting.
Finally, MobileLWP was implemented as an application that sits on the handsets to continuously protect the engineers when working alone. When an employee initiates a new session a count-down timer is activated. When the timer expires the engineer is then prompted to check in. Failure to do so triggers a panic alarm which is sent directly to the management at RSL.
In addition to the welfare functionality, engineers can also raise an immediate alert through the manual panic alarm functionality if necessary.