With the introduction of MobileTrack Pro, Pear Communications now has complete real-time visibility of its drivers 24/7. This has enabled it to monitor locations and gain a clear understanding of its staff’s distances from drop-offs and collection points. Not only has this improved internal procedures, the management team have also noticed a significant improvement in overall efficiency within the business.
Pear Communications also utilises MobileTrack Pro’s journey summaries and “snail trail” data. This has proved to be of significant benefit in resolving customer issues, as Rhian Jones, Office Manager at Pear Communications comments:
“On Friday we had a complaint that a particular stand was left unstocked, so we used the snail trail data to understand exactly where our guys had been, whether they had driven past those offices and where they had made stops. With this information we were able to understand whether it was our staff or not; with the help of Crystal Ball the issue was resolved immediately.”
Pear Communications has also seen particular benefits with MobileGeotag. This application has improved the company’s internal reporting measures as management can now see exactly where drivers have been with certain leaflets. Since they are now able to report this information back to clients, this has also enhanced the level of customer service that can be offered. Additionally, MobileGeotag has been particularly useful for tracking the leaflet display stands; each time a stand is placed, a Geotag is now sent to the Crystal Ball system which allows the management to understand which stands are going out and where.