case studies
the client
ThyssenKrupp Aerospace is a subsidiary of the $70bn internationally operating ThyssenKrupp Group, and provides high-grade products such as aluminium, stainless steel and non ferrous metals with value-adding processing services mainly for aerospace manufacturers and their supply chains.
the challenge
Predominantly supplying British Aerospace in the UK with aircraft grade metal, ThyssenKrupp needed to have 100% traceability of their stocks whilst in transit. The traceability issues were closely linked with the challenges of maintaining and indeed improving levels of customer service. Carrying such valuable loads also meant that vehicle and driver security was a major factor in the decision to deploy vehicle tracking in their growing fleet.
the solution
Steve Potter, Transport Manager, comments; "We looked at a number of different tracking systems before making the decision to choose the Crystal Ball system. The costs were pretty comparable with other systems but the Crystal Ball system had something more about it. It had a real edge. It's the easiest system to use by far, and the functionality has really been thought through. I'd easily rate Crystal Ball 9.5 out of 10."
He adds, "Our drivers were a little wary of tracking at first, but now they're using it to their advantage. Our schedules have a habit of changing during the day, and this system gives us every piece of information we need to efficiently run our fleet. Our main reasons for initially employing tracking were the 100% traceability issues, keeping an eye on deliveries and the security factors. But Crystal Ball has given us so much more than that. We've made savings everywhere, and I really wouldn't want to run this fleet without it now. Customer service is of paramount importance in this industry, and we're now in a position to offer a world class service."