19 August 2010 - source: mobile today
Handset traffic to be viewed in real time in an industry first'.
Crystal Ball has launched a new bolt-on service for mobile tracking called 'Mobile Monitor', allowing 'full sight' records of all sent, received and missed calls in real-time.
The move, which the company said is an industry first', also means the full content of all sent and received texts can be viewed in real-time, again all time and date stamped.
Mobile Monitor also has the facility to set up email alerts to users making or receiving calls or texts to specific numbers.
Customers can even easily establish the precise location of all call and text traffic, and whether they were made in transit. Mobile Monitor provides detailed management reports about handset usage in either Excel or PDF format.
Crystal Ball managing director Raj Singh said: 'Many employers have IT policies in place, where email and internet usage is monitored. If you think about it, vehicles, PCs and mobiles are all company property, so monitoring mobiles is no different. Bizarrely, the situation still exists where businesses and individuals can receive an itemised bill from network operators with information of just their outgoing calls and text messages; once a month, normally two to three weeks after the month end.
'With Mobile Monitor employers can now immediately address HR and customer service issues as they arise, where real-time call information can be easily accessed to support any necessary investigation. This also includes being able to monitor handset usage whilst driving, therefore ensuring that company driving policies regarding the use of 'hands free' are adhered to, which ensures compliance with legislation.
'Mobile Monitor also helps businesses improve productivity of staff by providing full visibility of all handset usage. It's a very useful tool for those companies who need to keep a close eye on what's going on, for whatever reason.'
Mobile Monitor is an over the air download app, compatible with Windows based handsets. A BlackBerry version will be launched in a few weeks, with Symbian and Android operating systems due later this year.
Mobile Monitor is available as a bolt-on to Mobile Track from 2.77 per month. Users need to ensure they have a data bundle with their airtime contracts, alongside a supported handset.