The Kaleidoscope Plus Group employ support workers to help vulnerable service users suffering with mental health issues, or battling the influence of drugs and alcohol. Due to their behaviour being unpredictable at times, it is vital that the charity attempt to monitor the welfare and safety of support workers when they are working one-to-one with them.
The charity's original phone call procedure for this was both labour intensive and limited in support, with no immediate way to raising an alarm in an emergency. Therefore, they needed an automated solution which could monitor the welfare of workers; allow them to raise an alarm when necessary, and have minimal impact on staff back in the office.
The solution also had to be capable of monitoring workers within three very different environments, and be able to be carried discretely so not to raise tensions with the service user.