The City of Edinburgh Council employs security personnel who respond alone to raised intruder alarms at services ran by the council such as schools, libraries and, museums. The nature of this work means the council must ensure the safety of these employees by adopting a suitable lone worker policy as a vital health and safety measure.
The council originally had an unsatisfactory lone worker solution in place that involved two separate dedicated devices; one to manually raise a panic alarm and one to record the guards’ site patrols.
This was not a practical safety measure for the security guards because they had to carry the two devices around, plus a mobile phone, at all times, and ensure both were always fully charged.
Another important consideration was the ability to link a lone worker solution directly to their internal Alarm Receiving Centre rather than outsourcing to a third party to manage panic alarms, and thereby saving an unnecessary expense.
In 2014, The City of Edinburgh Council took the decision to review its lone worker measures in order to understand if there was a better solution available that would combine all three lone working functionalities on one device with the ability to manage alarms internally.