In July 2014, Pointer was visited by its mobile, voice and data connectivity providers, HighNet, a certified partner for Crystal Ball solutions.
During the meeting and demonstration of the range of mobile solutions on offer, Graeme Davison the General Manager at Pointers, 24 hr monitoring centre, drew attention to an existing Lone Worker project.
Graeme discussed that due to the nature of the business, engineers were working in isolated areas, occasionally out of hours and with no existing solution in place to monitor their safety and welfare - other than inefficiently sending two engineers on a visit at a time.
A secondary requirement for Pointer was to be able to monitor their engineers’ locations when outside of their vehicles to improve real-time visibility for the operations team.
Graeme therefore believed it was important to address both of these matters particularly when his engineers work in remote locations.
Tony Miller, Account Development Manager at HighNet, listened to Graeme’s concerns and felt Crystal Ball’s MobileLWP and MobileTrack Pro would be an ideal fit for his requirements.