Following extensive research over two years, and trialling five different lone worker solutions, Places for People chose Crystal Ball’s MobileLWP. It was approved by higher management for implementation in early 2015.
Leanne Moran, Customer Service Centre Team Leader at Places for People, explains why the business chose Crystal Ball:
“There were many reasons why we chose Crystal Ball. First and foremost, MobileLWP ticked all the boxes that were required – which no other solution did. Because of the cost, no dedicated device being needed, the ability to link with our Alarm Receiving Centre and the user-friendly software, Crystal Ball came out on top when compared to the other four lone worker solutions that were piloted. We also chose Crystal Ball because of the positive feedback we received from both the Alarm Receiving Centre staff and our lone workers. This was very important to us.”
With MobileLWP in situ, Places for People can now effectively safeguard its lone workers through a convenient smartphone application. Routine Welfare Checks allow the lone workers to set timed intervals during which they require monitoring. If a lone worker fails to respond when a session expires, a panic alert will be activated automatically to alert Places for People’s internal Alarm Receiving Centre. MobileLWP also offers protection through a manual panic alarm function that is activated by pressing the smartphone’s hot key or a button within the app.
MobileLWP provides Places for People with reporting capabilities with full event audit trails of lone workers’ session histories; a particularly useful feature for line managers when dealing with customer enquiries and other management matters.
Alongside Crystal Ball’s standard MobileLWP solution, Places for People has also been provided with additional bespoke reports and enhanced features within the Crystal Ball portal. Crystal Ball has developed these additional features to meet the business’s specific requirements, says Leanne Moran:
“Crystal Ball has developed a bespoke report for us at our request which enables us to view lone-worker session history as a snapshot. This is very useful for us as it enables us to see all lone-worker activities at a glance. For example, how many times a lone worker has checked in to a Routine Welfare Session, how many times a panic alarm has been raised, and so on. The lone worker admin page within the Crystal Ball portal has also been enhanced allowing for multiple emergency contacts to be entered. This makes it clear to us that Crystal Ball are committed to continuous development of their products and service and we certainly value this at Places for People. ”