The implementation of Crystal Ball’s MobileLWP application means that surveyors are now monitored without the inconvenience of the old system.
Amy Sayer, Office Coordinator at Loy Surveys comments:
“The introduction of the Crystal Ball solution compared with the previous method has meant that the surveyors no longer have the inconvenience of responding to a contact centre within 15 minutes throughout the working hours. It has also significantly reduced the amount of false emergency calls that were being made as surveyors can now activate a panic alarm when necessary, in the event of an incident.”
Furthermore with Crystal Ball, Loy Surveys now benefit from the accurate GPS location that is provided. This now makes it easier to locate their lone workers and monitor their locations at all times when working in remote and potentially unsafe conditions.