Since MobileTrack Pro was implemented, LDS Cambridge has been able to effectively monitor and manage their entire leaflet distribution team. The system provides detailed reports for audit purposes which are passed to clients as proof of activity.
LDS’s clients have also noticed improvements in information feedback and the quality of service from the company – one aspect which LDS is keen to promote and highlight to new prospects.
James Neal, Managing Director at LDS Cambridge comments:
“From a customer service perspective Crystal Ball makes us look very professional when dealing with both clients and employees, it also allows us to stand out from our competition as it sets us apart from other leaflet distribution companies and ups our game.”
From a resources and management perspective, there are now fewer missed deliveries and more leaflets are reaching their intended destinations. This has resulted in fewer customer queries, better returns for the activity they are undertaking, and LDS’s staff are far more productive.
LDS’s supervisors have also benefitted for the implementation as they now have complete visibility of their respective distributor teams and don’t need to make any unnecessary journeys to make sure leaflets are being delivered – reducing fuel costs to the business.