Force Shield Security implemented Crystal Ball’s MobileLWP in May 2015 across its entire manned guarding workforce.
This decision was based on the prior experience of Crystal Ball by the Operations Director James Horvath:
“I used Crystal Ball when I worked at another security company and was always very impressed with it. I believed it would fit our requirements here at Force Shield. When we decided to invest in a lone worker solution, Crystal Ball was instantly my first choice.”
With MobileLWP in place, Force Shield Security can now effectively monitor and ensure the welfare of its manned guards through a simple smartphone application.
MobileLWP’s integrated panic alarm functionality means the guards can raise an alarm if necessary through the easy-to-access ‘hot key’ on the handset or ‘SOS’ button within the app. This enables an alarm to be raised effortlessly if required.
MobileLWP also offers continuous welfare and protection through Routine Welfare Checks. This functionality allows the guards to set a designated time period and if he or she fails to respond when that time period or ‘session’ expires an automated amber alert will then be raised.
James Horvath explains why the functionalities that MobileLWP provides are fundamental to the guards’ safety:
“Some patrols our guards do can last at least an hour and may involve carrying 20 keys and swipe cards, leaving the control room and patrolling a public area. In these situations the panic alarm and Routine Welfare Check features are absolutely fundamental. If one of our guards was assaulted while on these patrols, getting his phone out and dialling a number just wouldn’t be feasible. We need a quick, effective way of raising an alarm and Crystal Ball provides this.”