Crystal Ball has undoubtedly enabled CSO Ltd to provide an enhanced level of customer service by now being able to provide proof of work and live and historical locations to customers.
As a result of implementing Crystal Ball the business has also noticed considerably faster response times. With the ease of the Manager App, directors are able to efficiently determine the officer’s locations via their smartphone and immediately phone the appropriate driver.
Darren Weston, MD at CSO Ltd explains further:
“I find the snail –trail data to be extremely useful, there have been numerous occasions where I have noticed drivers taking indirect routes to a job, sometimes involving a 5 or 6 mile detour! Being able to identify this has allowed me to address it and ensure the quickest, most efficient routes are taken at all times to a) ensure response times are met and b) to ensure as a business we are operating as efficiently as possible.”
Darren comments on how Crystal Ball has recently proven to be invaluable when involved in an insurance scam:
“Crystal Ball recently proved to be invaluable when we were unfortunately involved in an incident which turned out to be fraudulent. One of our drivers was involved in a collision which after thorough investigation and the utilisation of the data provided by Crystal Ball turned out to be a deliberate and staged car accident. Thanks to Crystal Ball, the data which we were able to provide to the investigators proved that the accident was set up, saving the company a huge pay out on our insurance! Thankfully the drivers were prosecuted, however had we not had Crystal Ball in place the result would have been very different!”
SmartCam is also demonstrating its benefits within the business, Darren says:
“SmartCam was initially installed as a means of capturing incidents on the road after the standalone dashcam failed to obtain footage when one of our drivers was involved in an incident with a cyclist. However, although this is a fantastic feature there is also other functionality available which we are also finding very useful. With SmartCam’s paperless vehicle checks we no longer have to rely on paperwork to conduct daily vehicle checks. This has sped up the process of conducting the checks and allows us to review defects immediately and therefore act upon these straight away – ensuring we are 100% compliant and meeting health and safety legislation. The audible speeding alerts and road speed data are also very useful; the drivers can no longer use the excuse of not realising what the speed limit was or not knowing they were exceeding the speed limit should we receive a speeding fine!”