Since the introduction of Crystal Ball, C Hanlon now has an effective workforce management tool in place which provides complete visibility of their staff 24/7. This capability has addressed one of the key challenges as they can now understand real-time locations of their engineers and allocate them to jobs based on proximity, therefore increasing workforce efficiency.
The company also utilises the alarm features offered by FleetTracker and MobileTrack Pro. This has been beneficial as management are now alerted if a company vehicle is moved out of the hours when it is not supposed to.
C Hanlon also uses the system to monitor driver behaviour and decrease wear and tear on company vehicles. Stuart Simcox, Financial Director comments;
“I use the Crystal Ball system to pull off monthly reports to understand who the best driver is and who’s driving needs to be modified.”
Additionally, the live-web based tracking element of Crystal Ball is soon to address another challenge by enabling C Hanlon to provide an increased quality of customer service. Moving forward the company will be utilising this feature to become more reactive with customers by providing regular ETA’s and deliver more accurate billing.