BT ITS conducted extensive research into the mobile tracking and lone worker protection markets and took the decision to implement Crystal Ball’s MobileTrack Pro, MobileLWP and MobileMonitor in May 2014. This decision was based on Crystal Ball meeting and surpassing BT ITS’s initial requirements that were identified.
With MobileTrack Pro BT ITS can now have access to their engineers locations in real-time through a live detailed mapping system. This solution sits on the engineer’s smartphones and records journeys both inside and outside of a vehicle providing management with accurate reporting based on journey times and mileage.
With MobileLWP in situ across the engineer’s smartphones, BT ITS can now monitor their welfare and safety 24/7. With the manual panic alarm functionality, engineers can now raise a panic alarm if ever in danger or in a vulnerable situation, alerting BT ITS’s internal Alarm Receiving Centre whereby alarms are dealt with accordingly. Additionally, when an employee initiates a new session a countdown timer is activated. When the timer expires the engineer is then prompted to check in. Failure to do so triggers an automated panic alarm which is sent directly to BT ITS.
MobileLWP also offers an open audio facility whereby a predesignated phone number is automatically dialled when a panic alarm is activated. This allows management to listen in to the call and understand what necessary procedures need to be raised depending on the situation the engineer is in.
MobileMonitor provides smartphone data usage reports in real-time, with alert capabilities set against incoming, outgoing, and missed calls.