Bishops now have complete visibility of their delivery drivers in real-time and a clear understanding of where their drivers’ are and the distances left to travel to the delivery addresses. This provides both the customer and Bishops’ staff with a better insight into delivery ETAs, and significantly enhances the levels of service offered to customers.
As well as monitoring deliveries, the implementation of MobileTrack Pro has also improved the team’s overall efficiency, as Nick Murphy, Operations Director explains:
“Crystal Ball is a useful workforce management tool as we can see where are drivers are at any one time and re-route them if necessary to avoid traffic diversions. It also helps us to plan their journeys better, so if there is something we need picking up while they are on the road we can find the nearest driver and ask him to take a detour. This has led to improvements in efficiency and productivity, and also provides me with peace of mind that the drivers are doing their jobs and not parked in a lay by taking an unofficial break.”
Bishops also utilise MobileTrack Pro’s alarms and alerts functionality assigned to geofenced delivery locations on the system. This has proved to be of significant benefit for their key accounts:
“We use the alarms and alerts functionality for various customers, but they are especially useful for our football club clients. The delivery of match day programmes is time critical, so we have set up all the football grounds that we deliver to with geofences. This means we know exactly when the drivers have arrived on site and then notify the relevant people at the ground. We also utilise the alarm function for when drivers arrive back at our offices. We are aware the moment they arrive back so we can therefore send them out again if there is time and if necessary.”
Bishops also use MobileTrack Pro to deal with administration of speeding fines and traffic offences more effectively. Prior to Crystal Ball, identifying the responsible driver was a difficult and time consuming process because drivers were not allocated to any specific vehicle. Now Bishops utilise Crystal Ball to ascertain who was driving what vehicle at the specific time of the offence.