In 2012, Amalgamated decided not to renew with its existing vehicle tracking supplier and to look for a solution that would give it greater visibility of the engineers both in vehicle and on-foot.
The company implemented Crystal Ball’s MobileTrack Pro with the optional workforce management bolt-on MobileMonitor and Crystal Ball’s lone worker solution MobileLWP.
The business now has a capable, single-platform solution which conveniently operates on the engineers’ mobile handsets.
With MobileTrack Pro, Amalgamated now has the ability to monitor its engineers’ locations in real time, both in the vehicles and now also when they are onsite on foot. This functionality enables management to efficiently designate jobs based on an engineer’s proximity to call-outs. The system also has alarms and alerts configured to notify management if the devices lose signal, when the battery is too low, or when a driver exceeds certain speeds.
MobileLWP allows Amalgamated to monitor the welfare and safety of its engineers when they work alone or outside of normal business hours. This is possible through panic alarms which can be activated if necessary. Amalgamated also decided to integrate MobileRescue into the lone worker solution. Panic alarms are thus managed by an external Alarm Receiving Centre staffed by professionals who are trained in dealing with emergency situations. By implementing this optional extra, Amalgamated does not need to deal with alarms internally and can rest assured that any alarm raised out of hours will be dealt with swiftly and appropriately.
Thanks to Crystal Ball’s MobileLWP, the engineers now feel reassured when working alone. Nick Mason, IT and Communications Manager at Amalgamated, describes how having MobileLWP has been recognised by the Investors In People board:
“Through HR initiatives we now have a silver accreditation from the Investors In People board which has recognised that having Crystal Ball’s MobileLWP solution is a further enhancement in our staff consideration and welfare. Having this solution has also addressed relevant health and safety legislation .”
Finally, Crystal Ball’s MobileMonitor was implemented as a productivity tool which provides real-time reporting of smartphone data usage, and details all incoming, outgoing and missed calls. MobileMonitor has proved its efficacy within the business, according to Nick Mason:
“MobileMonitor is a useful facility to monitor how many calls are being received and made to ensure the engineers are not spending too much of their working day on the phone.”